EU4UA · Report D.3.3 · September 2026

One entry point. One coordinated pathway. One place to belong.

A practical blueprint for building one-stop-shop services that connect legal support, housing, healthcare, language learning, childcare and employment into a single, coherent journey for refugees from Ukraine — and for anyone navigating a fragmented support system.

See how the pathway works Download the full report

Consortium partners across Poland & Romania

Steps in the beneficiary pathway

Specialised service modules

Months of research, piloting & validation

Who it's for

A reference for everyone shaping the support system

The Blueprint isn't meant to be read cover to cover. It's built so each type of reader can go straight to what matters for their role.

Frontline professionals

Case managers, social workers, employment counsellors, psychologists, legal advisers, interpreters and intercultural mediators working directly with people day to day.

Start with the service pathway and the toolkit

Service providers & organisations

NGOs, public employment services, municipalities, education, healthcare and psychosocial providers, and social-economy organisations delivering the work on the ground.

Start with the service model and implementation plan

Public authorities & policymakers

Local, regional and national bodies designing or strengthening coordination mechanisms, governance structures and funding frameworks.

Start with governance, sustainability & funding

Wider ecosystem partners

Employers, social enterprises, refugee-led organisations and community actors who contribute knowledge, opportunities and connections.

Start with the service model & governance chapters

The Blueprint is meant to be adapted, not replicated. Where a local service or procedure already does the job well, keep it — the goal is to fill genuine coordination gaps, not to redesign what already works.

The challenge

Integration is rarely just one problem

Legal status, housing, health, language, childcare and employment interact constantly. Unstable housing can block a job search. No childcare can shut someone out of a language class. A single missing document can stall everything else. That's the case for treating support as one connected system, not a set of separate queues.

Language & communication Housing stability Healthcare access & continuity Legal & administrative navigation Recognition of qualifications Employment access Childcare & family support Psychological wellbeing Fragmented information & services

Some groups face compounding barriers — single parents, people with disabilities or chronic conditions, older people, survivors of violence, and those with limited digital access or support networks. But vulnerability isn't the whole story: most beneficiaries also bring real skills, resilience and resources that a good pathway should build on, not overlook.

Guiding principles

What good support has in common

Eight principles underpin the whole model — a shared foundation that still leaves room for local context.

Person-centred & strengths-based

Support reflects the person's own priorities, capacities and resources — not a fixed template.

Accessibility

Language, disability, digital literacy and caregiving barriers are actively designed around, not left for the person to solve.

Case management & continuity

One thread of responsibility runs through assessment, referral, follow-up and review — proportionate to need.

Coordination & partnership

Clear roles and real information-sharing let separate organisations act as one system.

Rights, equity & non-discrimination

People are treated as rights-holders, with dignity, fairness and appropriate safeguarding.

Social cohesion

Dedicated support is explained clearly and designed to avoid resentment or parallel systems with host communities.

Trauma-informed practice

Delivery builds safety, predictability and trust — without assuming trauma or forcing disclosure.

Intercultural communication

Interpreters and cultural mediation keep language and culture from becoming barriers to rights.

The beneficiary pathway

What actually happens, step by step

Every beneficiary moves through the same functional pathway, even when different organisations deliver different parts of it.

Single entry & case opening

One clear door into the system, whichever channel someone arrives through — in person, by phone or online.

Triage & immediate response

Urgent safety, protection or basic needs are addressed first, before deeper assessment begins.

Needs assessment

A proportionate look across the relevant dimensions of someone's situation — no more than necessary, no less than needed.

Prioritisation & support planning

Needs are ranked and turned into a personalised action plan built with the person, not for them.

Service activation & referral

The plan connects to real services — inside the ecosystem or through an external specialist referral.

Case coordination during delivery

A case manager keeps multiple services aligned while support is actively underway.

Follow-up & review of progress

Progress is checked against the plan, and the plan adjusts as circumstances change.

Outcome review, transition & closure

The case closes with a clear outcome — or transitions cleanly to longer-term support.

Service modules

Nine areas of support, activated as needed

Modules aren't a checklist everyone completes — they're switched on according to what assessment actually finds, and several can run at once.

Module 1

Legal, documentation & residence

Resolving status, paperwork and administrative barriers that block access to everything else.

Module 2

Housing mediation & basic needs

Finding and stabilising accommodation and covering urgent material needs.

Module 3

Healthcare navigation

Helping people register with and actually use the health system, including continuity of care.

Module 4

Mental health & psychosocial support

Support for wellbeing and coping, delivered without assuming trauma in every case.

Module 5

Language learning & cultural orientation

Building the language and local know-how that everything else depends on.

Module 6

Education continuity

Keeping children and young people's schooling on track through disruption.

Module 7

Childcare & family support

Removing the care gaps that otherwise block language classes, work or appointments.

Module 8

Employment & labour-market integration

Matching skills and qualifications to real opportunities in the local labour market.

Module 9

Entrepreneurship & self-employment

Support for those building their own livelihood rather than seeking employment.

Making it run

Governance, implementation & sustainability

A pathway is only as good as the system holding it together. Three areas of the Blueprint cover how to build and keep that system working.

Governance

Partnerships & coordination

A clear architecture for who coordinates the ecosystem
Up-to-date mapping of services and stakeholders
Agreements for joining, leaving and sharing information
Minimum quality & accountability standards

Implementation

Getting from plan to practice

An organisational readiness assessment
A protocol for adapting the model locally
Phased rollout with a launch-readiness checklist
Risk management and ongoing monitoring

Sustainability & funding

Keeping it alive beyond the pilot

Institutional ownership and anchoring
A stable financing basis for the operational core
Workforce retention and knowledge continuity
Pathways to wider institutional uptake

Priority recommendations

Six priorities for anyone implementing this

Drawn from the research, piloting and expert validation behind the Blueprint.

Preserve the common functional core

Keep entry, assessment, prioritisation, referral, case management and follow-up intact — adapt how they're configured, not whether they exist.

Organise around one coordinated entry

Multiple access channels should still lead into a single intake and support logic.

Make sure assessment leads to action

Every priority need identified should lead to a real service, a clear owner and an actual outcome — not just a record.

Keep support proportionate & accessible

Match intensity to actual risk and need, and design out language, disability and digital barriers.

Build the organisational conditions first

Governance, prepared staff, active partnerships and data-sharing agreements need to be in place before scaling.

Secure sustainable financing

Coordination and case management need stable funding — not just the frontline services people see.

Funding & partners

Who's behind the Blueprint

EU4UA is delivered by a four-organisation consortium in Poland and Romania, co-funded by the European Union, with five associated partners contributing expertise across Europe.

Consortium partners (4)

PCG Polska
(coordinator)

Alături de Voi Foundation
(ADV Romania)

FISE — Fundacja Inicjatyw
Społeczno-Ekonomicznych

Bethany Social
Services Foundation

Associated partners (5)

HumanDoc Foundation
Poland

Lietuvos socialinio verslo
asociacija (LiSVA) · Lithuania

FAEDEI
Spain

ENSIE
Belgium

Diesis Network
Belgium

The source report does not include separate artwork for each partner organisation's logo, so names are shown as text here. If you can share the individual logo files, they can be dropped in in place of these labels.